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"...serving the internet since 1994, more experience than virtually any other on-line provider today..." |
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Advanced Feature Summary Unlimited Domain Parking Unlimited POP-3 Emails Unlimited Mailing Lists Unlimited Auto-Responders Unlimited Sub-Domains Unlimited FTP User Accounts Free Tech Support Free Website Promotion Free CGI Scripts including Free Hosting Support FAQ Hit Counter and Form Mail Spam Filtering Software Detailed Website Statistics Easy Website Backup Protection Same Day Account Setup Free Technical Support forums Redundant DS-3 Backbone Providers and much, much more! 
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Frequently Asked Questions Learning Center Technical Support
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With all the worlds technology at our fingertips, and a wealth of knowledge just a click away, bad things can still happen to good servers. That's when a hosting company's technical support staff can really shine... or not! Even when things are running like clockwork, we find that many customers have similar tech support questions about their hosting service.
Nearly a decade of internet service experience has taught us two key factors in providing a useful technical support service. First, is reducing the time it takes for a customer to get a response, as well as, educating the customer on how to quickly get answers to commonly asked questions. Second, when a customer question can not be quickly resolved via a Tier 1 hosting support program, a viable escalation procedure must be in place to get the customer a technical answer as quickly as possible, whether via telephone, email or otherwise. A customer should not have to wait 20 minutes on hold to find out how to set up a mail box. Nor should a technical support person should not have to spend 20 minutes explaining this basic function. During that 40 minutes, another customer with a potentially more complex problem can be left without technical assistance. This scenario, while exagerated, plays out over and over again at hosting providers and ISP's everywhere. These concepts form the basis of our unique approach to technical support. At Web-Hostess, we've spent considerable resources to develop a multi-layered Customer Care Program to enable our customers to get the answers they need, in the quickest, most efficient manner possible. This philosophy has helped us to keep our costs in check, our customers happy and our tech service dependable. Our Technical Support and escalation procedure is as follows:
You can get your company on the web anywhere...but when you need Quality, Service & Reliability... you need the Experience that Web-Hostess delivers! With nearly a decade of hosting experience, we bring that experience to the table for every member! |
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